Return & Refund Policy

Due to the perishable and custom nature of our floral products, our return and refund policies are designed with care and clarity. Please review the terms below regarding purchases from our shop, workshop bookings, and event services. For questions or exceptional circumstances, please contact our studio team for assistance.

Our Policies on Returns & Refunds

The returned goods/products will be checked with the receipt together and the goods should be in the good condition. The packaging should also be in original condition in original shipping container as received. If the goods/products has been used or damaged by the customer, there will not be any refund. <<Flos Cotidie Enterprise>> will also not be responsible if your shipment is lost during the return transit. Once we have checked and confirm the goods/products, customer will received their refund within <<14 days >> after the confirmation.

Please return your purchase to the following address:
<<Flos Cotidie Enterprise>>
<<A-3A-26, Centrio Pantai Hillpark 59200 KL>>

Please contact us at <<iamflos@outlook.com>> or <<+60 18-219 9912>> if you have any questions or doubts.